Privacy Policy
1. Personal Information Collection and Use
When you use our services, we may ask you to provide personal information. We will use this information in accordance with this Privacy Policy. You are not required to provide the personal information we request, but if you choose not to, we may not be able to provide you with our products or services, nor can we respond to any issues you may encounter.
2. Personal Information We Collect
When you create an account, consult services, make a purchase, or contact us, we may collect various types of information, including your name, mailing address, phone number, email address, contact preferences, and other information generated during your use of the service, such as page browsing records and dwell time data.
In certain jurisdictions, for the purpose of complying with legal requirements, we may ask you to provide government-issued identification, but only in a limited number of cases, such as for customs clearance.
3. How We Use Your Personal Information
We may send you updates on new products, service updates, and event announcements via email or SMS. If you do not wish to be on our mailing list, you can opt-out at any time by updating your preferences.
We may use your personal information (such as your email address or phone number) to verify and confirm your identity. For example, we may send you a verification code via SMS or an email link.
We may use personal information to send important notifications, such as order-related information (including order confirmation, payment details, and logistics updates). Since this information is crucial for communication between you and us, you cannot opt-out of receiving such notifications.
We may use personal information for internal purposes such as auditing, data analysis, and research to improve our products, services, and communication with customers. For example, we may analyze user browsing behavior and purchasing habits to optimize user experience and product recommendations.
4. Non-Personal Information Collection and Use
We may collect data that cannot be directly linked to any specific individual. We may use this non-personal information for any purpose. The following are examples of non-personal information we may collect and how we use it.
We may collect information such as occupation, language, postal code, area code, unique device identifiers, referral URLs, location, and time zone of users while using the product to better understand customer behavior and improve our products, services, and advertising.
We may collect information related to customer activities on our website. We may aggregate this information to help us provide more useful information to customers and understand which parts of our website, products, and services are of most interest to them. For the purposes of this Privacy Policy, aggregated data is considered non-personal information. For example, we may track the time users spend on different pages to optimize website layout.
We may collect and store detailed information about how you use our services, including search queries. This information may be used to improve the relevance of the results provided by our services. This information typically does not involve your IP address, except in a few cases where we need to ensure the quality of services provided over the internet. For example, we may use IP addresses for network security monitoring to prevent malicious attacks.
5. Cookies and Other Technologies
Our services, emails, and advertisements may use cookies and other technologies, such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people visit, measure the effectiveness of advertisements and web searches, and improve them. We may consider information collected through cookies and other technologies as non-personal information. However, if local laws consider Internet Protocol (IP) addresses or similar identifiers as personal information, we will also consider these identifiers as personal information. Similarly, for the purposes of this Privacy Policy, information combined from non-personal and personal information will be treated as personal information.
Like most internet services, we may automatically collect certain information and store it in log files. This information includes IP addresses, browser type and language, operating system, date/time stamps, etc. We may retain this information in log files for a period of 90 days, after which it will be anonymized or deleted.
We may use this information to understand and analyze trends, manage the website, understand user behavior on the website, improve our products and services, and collect overall audience characteristics information. We may use this information for our marketing and advertising services. For example, we may provide targeted advertisements based on user browsing history.
Pixel tags allow us to send emails in a format that customers can read and inform us whether the email has been opened. We may use this information to reduce or eliminate the need to send emails to customers. For example, if a user has already opened the relevant email, we will not send duplicate content.
6. Other
Based on the laws, legal procedures, litigation, and/or requests from public institutions and government departments in your place of residence, we may need to disclose your personal information. If we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance, we may also disclose information about you. Possible legal procedures or government departments involved include data protection agencies, law enforcement agencies, etc.
If we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users, we may also disclose information about you. Additionally, in the event of a reorganization, merger, or sale (such as a company acquisition or business transfer), we may transfer all personal information we have collected to a relevant third party.
7. Personal Information Protection
We take the security of your personal information very seriously. We may use encryption technologies such as Transport Layer Security (TLS) to protect your personal information during transmission. When storing your personal data, we may use computer systems with limited access, which are deployed in facilities protected by physical security measures. Your account passwords may be stored in encrypted form, and the same applies when we use third-party storage space. We may regularly conduct security audits and vulnerability scans to ensure data security.
8. Privacy Issues
If you have any questions or concerns about this Privacy Policy or data processing, or if you wish to report a potential violation of local privacy laws, please contact us through the contact us page on our website.
Upon receiving privacy-related inquiries or requests for access/download, we may identify and classify the contact person and will endeavor to resolve the specific issues or questions you raise within 15 working days after initial identification within 48 hours. If your issue is of a more significant nature, we may ask you to provide additional information. All contacts raising significant issues will receive a response. If you are not satisfied with the response received, you may escalate the complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information on possible applicable complaint channels based on your specific circumstances.
9. Personal Information Retention Period
We may retain your personal information for the shortest period necessary to achieve the purposes of this Privacy Policy, unless a longer retention period is required or permitted by law. When your personal information is no longer needed, we may securely delete or anonymize it. Specific retention periods are as follows:
- Log files: 90 days
- User account information: 30 days after account cancellation
- Order information: 2 years after order completion
10. User Rights
You have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us through the contact us page on our website.
We may respond to your request within 15 working days of receipt and provide a solution or outcome within 30 working days.
11. Cross-Border Data Transfer
If your personal information needs to be transferred across borders, we may ensure that the transfer complies with relevant laws and regulations and take appropriate security measures to protect your personal information. For example, we may store data on servers located in other countries or share information with overseas partners. We may use encrypted transmission technology and enter into data protection agreements with data recipients to ensure data security.